Customer Feedback

"Very shortly after calling about the sluggish speed on our computer, you came to our house, instead of bringing our computer to a repair facility. It was an eye opener about all the cookies we still had and you repaired. I can't wait to retire to take advantage of the seminar you teach."

"I want to express my thanks and appreciation for your prompt and helpful response to my plea for assistance all the way from Thailand. Despite the 12 hour time difference, you were able to quickly help me diagnose my problem so that I could inform a local Thai computer person of my troubles. I look forward to you being able to work your magic right through the internet."

"Tom, you're worth your weight in Vermont gold!"

"You should definitely believe everything good that you've heard about The PC Doc's services. Tom is friendly, efficient, knowledgeable and incredibly helpful for folks who are computer challenged. He really cares about the quality of his work, and time and time again goes beyond the call of duty to fix problems. Once on his "patient" list, he's there to help in any way he can via email support. I can strongly recommend the Windows XP class he teaches at Senior Net also. It was fun and very empowering."

"Tom has been great in figuring out our computer issues. He always comes when he says he can and has been able to keep our office up and running. We wouldn't use anyone else!!!"

"I felt that Tom's visits were most professional, timely & helpful. I recommend his services

to anyone needing computer help."

"The PCDoc's classes were very informative and easy to relate to compared to other computer classes I have taken. He breaks things down to make them easily understood and has been very helpful with update assistance and followup help. I would recommend his classes highly."

"Tom, the "PC Doc", fixed my computer problem and helped me understand what happened. I actually use my computer now without hesitation. Before the "PC Doc" helped me out, I dreaded trying to get online because of a pesky virus shutting me down, so I'd given up. Now I feel "safe" and that my computer is secure. He has proven his experience and skill to me, which allows me to trust his work."

"I learned a great deal even tho I didn't have xp at the time...now I do and also have the very informative syllabus you gave us...It was very generous of you to share your time and knowledge with us and much appreciated."

"On a scale of "one-to-ten", 10 being Best ,the service provided was a 9.5"

"Tom has been the most helpful computer tech that I have worked with. He is expert at what he does yet has no difficulty communicating his expertise to people who are not experts. He was very efficient and packed an enormous amount of improvements into the time we had. Indeed, I was challenged to write notes fast enough and would tape any future sessions so that I could have a good record of what I learned. My computer runs beautifully and efficiently now. He has saved me a lot of time and worry about this tool which is essential to my business. Since I can check in with him by phone or computer at any time, he has given me much peace of mind. He was much faster and more effective than the very expensive Dell tech help. I wouldn't hesitate to call him again. I would like to take his course next summer."

"We had serious computer problems. My husband recalled seeing an article about Tom in the paper, picked up the phone and Tom was here within a very short time. Quickly assessing the situation, Tom broke the news that we needed to contact Dell, which we did. We were told by the Dell technician that it would be necessary for us to back up everything on our hard drive that we wanted saved. Again, Tom came right over and accomplished what seemed to me a daunting task. After our computer was re-set to factory standards, we again needed Tom’s expertise to get everything working properly. Throughout this ordeal my husband and I appreciated Tom’s help very much: He recognized our anxiety and alleviated it, and he was inordinately patient with two senior citizens who don’t know what to do when computers don’t work. Tom explained things in an understandable manner without using incomprehensible technical terms; we appreciated that and also the several valuable suggestions he made regarding routine maintenance of our computer."

"My five year old computer had multiple problems, largely due to my lack of doing proper maintenance on it, plus nearly a dozen viruses that caused its own problems with the computer. With Tom's expertise, knowledge, and personal care, my computer is running as though it were brand new. He has given it new life. He is the best computer doctor around. He has my highest praise! "

"My Computer was acting "weird"...slowing down and needed new antivirus installed...Tom quickly and efficiently cleaned it up and taught me a few helpful new skills. I will recommend him to friends."

"Tom's computer service is far and away the best I have ever encountered. The latest example I have of his expertise and superb service is his prompt and efficient handling of a recent crisis. After Dell's technical support assistant told me by phone that I would have to install a new hard drive and lose all the data stored in my computer, I called Tom, who was able to restore everything within a few hours. Tom's ongoing support and advice on computer issues are invaluable to me!"

"I contacted Tom with a problem by email and received an answer and problem solved in less than a day! Thanks Tom !!"

"Tom helped me set up my home wireless network in little time. Now members of the family can work/play on the internet simultaneously. Thanks Tom!"

"Thanks for taking the agony out of PC repair! Your prompt response, accurate diagnosis, updates on findings and speedy repair, all at a very fair and reasonable price, are all greatly appreciated. I will recommend you without hesitation."

"I would like to thank you for the excellent job you did solving the difficult issue on my computer. I found your knowledge and persistence to resolve the issue to be outstanding. I would certainly recommend your services to anyone I know who was in need of computer repair because I know their issues would be professionally and competently resolved. Thank you again for the excellent job!"

"I would have had to buy a new PC if it wasn't for Tom. His customer service was excellent. Having Browns River PC Doctor around is like having a computer wizard in the family ! "

"Tom: As you know my wife and I were completely at a loss in regards to our computer/printer. We had tried to get the printer back on line through the Dell support staff and Adelphia without success. You were kind enough to take a look at our system, ascertain and correct the problem. Obviously, we are pleased to have our printer back, but we were especially impressed with your thorough and tactful explanation as to the state of our system and needed clean-up and recommendations.

Thank goodness one is still able to find a gentleman and "scholar" in this day and age."

"I would like to thank you for your help. You gave me hope on a very dismal day. I thought I had lost everything and you got me back into my system which I would never have been able to do on my own. Thank you for coming to my rescue. Greatly appreciated! "

"Thank you again for the great service - you were prompt, knowledgeable, and
comprehensive in your diagnostic and repair skills. I appreciated your
recommendations regarding software and antivirus protection, and taking the
time to review the repair work with us. All that at a very reasonable rate!
It's a pleasure to recommend you! "

“Tom's services have been outstanding to our small business. We utilize 4 computers and he

quickly got them running much quicker and did maintenance on them to keep them running

smoothly.  His attention to detail and great customer service (coming up within a 1/2 hour many

times) can't be beat!  I would recommend Tom to anyone who needs fast, competent computer

services.”

"It sure is nice to be connected to the outside world again...thank you so much! It was great meeting you and as far as your service is concerned we can't say enough. You took two complete computer novices and helped us understand not only what was wrong with it, but what capacity and capabilities our computer had as well."

"Again, thank you for making us feel so comfortable and providing such a wonderful service. Any business we can refer your way, we certainly will without reservation."

"The time you must have devoted to our case still amazes us for what fair prices you charged. After the many hours you spent frustrated with our viruses you invited us to your home for a tutoring session.....what other business does this?"

"Thanks for all your help. Boy do computer docs have to have patience! I think I would just give up if you were not around to help."

"All is going well.You help a lot. I am very happy with your work. I would refer others to you."

"Thank you for your enormous help earlier this summer and here's to a great, mild and quick winter. "

"My computer worked perfectly all summer, and for the first time my email has worked as its supposed to."

"Every day that I have contact with computers makes me respect you more. If/when I have additional computer problems...you'll be the first to know."

"Many thanks again for all that you did today to rescue me and my computer. I'm happily working away this afternoon, catching up on my emails, etc. "

"Tom, Thanks to you and extra megabytes, our computer is now running like a dream! The difference is night and day. You are forever my PC doctor of choice! "

"We are both extremely satisfied with the performance of our computers. I really appreciate the way you have been trying to educate me throughout the process."

"I so appreciate your help in understanding my computer."

"Thanks for checking in, both of my computers (home and office) have been running great. I appreciate all the great work you did."

"My computer is working very well and I am happy with the speed at which it is working.. Thank you for all your hard work!"

"The computer is running well. It was very helpful to have your personal touch and expertise to help us solve problems that were beyond our scope. We also appreciated your patient explanations. I feel that we are now many steps ahead in our understanding."